FREQUENTLY ASKED QUESTIONS

  1. HOW LONG DOES YOUR SERVICE TAKE?
  2. WHAT IF I DO NOT KNOW WHICH REPAIR TO SELECT OR WHICH SOLE TO CHOSE?
  3. CAN YOU LOWER THE HEEL HEIGHT ON MY SHOES?
  4. CAN YOU REPAIR ANY BRAND OF SHOE OR BOOTS?
  5. DO I HAVE TO PAY FOR SHIPPING CHARGES?
  6. IS YOUR SERVICE MORE EXPENSIVE THAN A LOCAL COBBLER DUE TO SHIPPING COSTS?
  7. HOW DO I PAY YOU?
  8. IS PAYPAL A SAFE PAYMENT METHOD?
  9. I DO NOT HAVE A PAY PAL ACCOUNT IS THAT A PROBLEM?
10. I WENT TO A LOCAL SHOE REPAIR SHOP AND THEY TOLD ME THEY CAN NOT HELP ME, CAN YOU?
11. HOW MUCH DOES IT COST TO RESOLE A PAIR OF BOOTS?
12. CAN YOU REPLACE OR REPAIR A ZIPPER ON A PAIR OF BOOTS OR SHOES?
13. DO YOU REPAIR SPERRY TOPSIDERS?
14. DO YOU RESOLE AND REPAIR BIRKENSTOCKS?
15. MY DOG CHEWED ON THE HEEL SHAFT ON MY FAVORITE SHOES AND BOOTS, IS THERE ANYTHING YOU CAN DO?
16. MY HEEL STEM BROKE IN HALF, CAN YOU HELP ME?
17. DO YOU DYE SHOES?
18. I HAVE A HOLE IN MY SHOE IS THERE ANYTHING YOU CAN DO?
19. CAN YOU REPLACE THE SOLE OF A SHOE WHICH WAS ORIGINALLY RUBBER WITH ONE THAT IS LEATHER?
20. IF I HAVE MULTIPLE PAIRS OF SHOES AND BOOTS IN NEED OF SHOE REPAIR CAN I HAVE A DISCOUNT?
21. CAN YOU REPAIR WORN OUT SUEDE AND SUEDE THAT LOOKS OLD AND FADED?
22. CAN YOU REPAIR AND RESOLE TENNIS SHOES LIKE NEW BALANCES?
23. DO YOU RESOLE BOAT SHOES?

 

HOW LONG DOES YOUR SERVICE TAKE?
From the time American Heelers Shoe Repair Services receives your shipment of shoes to the time they are back on your feet is usually 5-7 business days.

WHAT IF I DO NOT KNOW WHICH REPAIR TO SELECT OR WHICH SOLE TO CHOSE?
That is OK, not everyone is an expert in shoe repair services. What you can do is simply request a shipping kit (http://www.americanheeler.com/contact.asp) from American Heelers Shoe Repair Services and we will make the determination of what is best for your footwear when we receive them, after all we are the experts!

CAN YOU LOWER THE HEEL HEIGHT ON MY FAVORITE SHOES?
Many women love their high heeled shoes but are too uncomfortable and afraid to wear such high heels. American Heelers Shoe Repair Services are experts in lowering the heels on your favorite shoes and making you more comfortable and safer walking in them. Even a small amount will make a huge difference as you will notice.

CAN YOU REPAIR ANY BRAND OF SHOE OR BOOTS?
American Heelers Shoe Repair Services are authorized by most major manufacturers as the repairer or their brands. In the tens of thousands of shoes sent to us we have never met a challenge we could not tackle.

DO I HAVE TO PAY FOR SHIPPING CHARGES?
No, American Heelers Shoe Repair Services incurs all shipping charges to and from our facilities. By using our USPS account label which you can print on our site (http://www.americanheeler.com/label.asp) or request that we send one affixed to a shipping container, you will not have to pay any shipping charges.

IS YOUR SERVICE MORE EXPENSIVE THAN A LOCAL COBBLER DUE TO SHIPPING COSTS?
No, we pride ourselves on offering a better service at a lower price than your local cobbler (if you are lucky enough to have one) due to the fact that we are able to take advantage of economies of scale due to our high repair volume and we have the best cobblers in the world working at American Heelers Shoe Repair Services.

HOW DO I PAY YOU?
You have the option of paying when you use our automated ordering system on our web site or you can wait till the repair is finished, we will then send you an email with a link to a Pay Pal screen where you can use any credit card or even an electronic check.

IS PAYPAL A SAFE PAYMENT METHOD?
PayPal is considered to be the safest way to pay or be paid on the web.

I DO NOT HAVE A PAY PAL ACCOUNT IS THAT A PROBLEM?
No, you have the option of signing in as a guest on their web site, you do not have to sign up for an account, all you need is an email address to use it. You also have the option of send American Heelers Shoe Repair Services a personal check or money order made out to American Heelers 27309 Chagrin Blvd. Woodmere, OH 44122.

I WENT TO A LOCAL SHOE REPAIR SHOP AND THEY TOLD ME THEY CAN NOT HELP ME, CAN YOU?
Unfortunately most local cobblers do not have all the capabilities as American Heelers Shoe Repair Services do to tackle some of the hardest shoe repair problems. 9 times out of 10 we can do what they can not.

HOW MUCH DOES IT COST TO RESOLE A PAIR OF BOOTS?
Usually the cost for the whole nine yards job is $69.99. This includes shipping, shine, and conditioning, waterproofing, and cleaning of the uppers. The boots will be better than new after American Heelers Shoe Repair Services is done with them.

CAN YOU REPLACE OR REPAIR A ZIPPER ON A PAIR OF BOOTS OR SHOES?
Yes, we replace broken zippers on shoes, boots, and purses all the time.

DO YOU REPAIR SPERRY TOPSIDERS?
Yes, we do a great job with them and have the perfect sole to match!

DO YOU RESOLE AND REPAIR BIRKENSTOCKS?
Birkenstocks are of the most popular brand we repair, we have a perfect sole and for a small extra charge we can repair and replace cork, belts, and suede.

MY DOG CHEWED ON THE HEEL SHAFT ON MY FAVORITE SHOES AND BOOTS, IS THERE ANYTHING YOU CAN DO?
Yes, this is very common. In these situations we perform what is called a recovery heel operation. We will replace the leather around the heel stem to make the heels look like new.

MY HEEL STEM BROKE IN HALF, CAN YOU HELP ME?
Yes, in this case we will usually need to replace both heels from the pair. We have hundreds of heel stems to chose from and will match the replacements as closely as possible to the original.

DO YOU DYE SHOES?
Yes, but remember this is only possible when going form light to dark.

I HAVE A HOLE IN MY SHOE IS THERE ANYTHING YOU CAN DO?
Yes, we can patch it and cover up. Problem solved.

CAN YOU REPLACE THE SOLE OF A SHOE WHICH WAS ORIGINALLY RUBBER WITH ONE THAT IS LEATHER?
Yes we can!

IF I HAVE MULTIPLE PAIRS OF SHOES AND BOOTS IN NEED OF SHOE REPAIR CAN I HAVE A DISCOUNT?
Yes in cases where you have many pairs you would like to get done at once we will work with you to give you a discount.

CAN YOU REPAIR WORN OUT SUEDE AND SUEDE THAT LOOKS OLD AND FADED?
Yes, we have techniques which will bring that suede back to life!

CAN YOU REPAIR AND RESOLE TENNIS SHOES LIKE NEW BALANCES?

DO YOU RESOLE BOAT SHOES?
Yes, we repair tennis shoes all the time and can resole these shoes with great success.